Client Charter

 

We acknowledge that you could have taken your business to another law firm,
but you chose us to represent you. We value your business and we will use our best resources as
we seek to deal with your matter. As our valued customer, you have RIGHTS and RESPONSIBILITIES.

You Have the RIGHT:

  • To be treated with dignity and respect
  • To know the names and professional status of people serving you
  • To privacy and confidentiality of your records
  • To receive accurate and prompt information about the progress of your case
  • To participate in the conference and decision process pertaining to your matter
  • To information about billing policy and how your bill was calculated
  • To take your matter elsewhere when we have not satisfied you

You Have the RESPONSIBILITY:

  • To be honest about your case – What you tell us is protected by ATTORNEY CLIENT PRIVILEGE
  • To make available all documents pertaining to your case – Let us decide what is important and what is not
  • To ask about anything you don’t understand
  • To keep appointments or cancel ahead of time

 

When you have questions …………………………….. .ASK
When you are not satisfied ……………………………..SPEAK UP
When you are satisfied ………………………………….COMPLIMENT